Hi, where is my order? It's been 5 days now…
Auto-replied
just now
Active inboxes
Auto-classified
Product question
Order #4821
$127 · Shipped
Avg. response
Gmail connected
support@store.co
Coupon generated
OOPS15
Auto-classified
Shipping delay
Escalated to you
fraud detected
Handled today
Connect Gmail and Shopify. Chepa reads every email, looks up the order, and replies automatically, around the clock.
No credit card required
Customer · 2 min ago
Hi, where is my order? It's been 5 days.
Customer Support · just now
Hi Sarah! Order #1234 shipped on June 10th via FedEx (tracking: 7489234892). It's expected to arrive tomorrow. Here's a 10% discount for the wait: SORRY10. Let us know if you need anything else!
Connect your mail, connect your shop. Done in under a minute.
Link one or more Gmail addresses or IMAP inboxes. Multiple support accounts, all in one place.
Connect your store and your bot automatically reads order data and generates discount codes. Nothing to configure.
In under a minute your emails are already automated. Every new customer email gets a personalized AI reply with full order context.
Watch how Chepa handles a full support conversation from inbox to reply in under a minute.
Built for real production use.
Connect Gmail or any custom IMAP/SMTP mailbox. Handle all your support inboxes from one place.
Powered by Anthropic Claude. Your bot follows your custom instructions and writes warm, natural replies
Pull order history automatically and generate one-time discount codes as goodwill gestures, without any manual work.
Replies go out after a configurable random delay so responses feel natural. No instant bot giveaways.
Set a forwarding address for edge cases. When the bot detects a situation it shouldn't handle alone, legal threats, fraud, extreme complaints, it forwards the email to your team instead.
Every conversation is automatically tagged with an issue type, refund requests, shipping delays, product questions. Filter your inbox by type to spot trends at a glance.
The bot remembers past exchanges with each customer and uses that context when replying, no repeating yourself, no losing the thread.
Enable pre-built behavior policies, like refund delay that inject specific instructions directly into the bot's context. Fine-tune exactly how it handles your toughest edge cases.
All credentials encrypted at rest with AES-256-GCM. OAuth2 for Gmail and Shopify, no passwords stored. Email content is used only to generate replies and is never sold or used to train AI models. Data deleted within 30 days of account closure.
Need a custom integration? Contact us
Start free. Scale as you grow.
Starter
$29/mo
300 emails / month
Growth
$99/mo
1,500 emails / month
Business
Custom
10,000+ emails / month
Real feedback from ecommerce stores running Chepa in production.
"Was spending two hours a day answering the same questions. Now I check Chepa every few days just to see what the bot handled. It's been running without a single complaint."
Sarah M.
Candle & home fragrance store
"The Shopify integration is what sold me. The bot actually pulls up the customer's order and writes a real reply, not a template. My customers think they're talking to a person."
James K.
Streetwear brand
"Spent 10 minutes on setup, turned it on, and three days later my support inbox was basically empty. It handles returns, tracking questions, everything. Still feels like magic."
Maria L.
Sustainable homeware shop
Everything you need to know before getting started.
How long does setup take?
Under 10 minutes. Connect your Gmail account, write a short description of your business and policies, and optionally link your Shopify store. The bot starts monitoring your inbox right away.
Will my customers know the replies are automated?
Not if you set it up properly. Replies go out after a configurable random delay and are written in natural language, no corporate phrasing. Most customers have no indication they're talking to a bot.
What happens to emails the bot can't handle?
You can set an escalation email address. When the AI detects a complex situation, legal threats, fraud, extreme complaints, it forwards the email to you instead of replying.
Can I change the bot's instructions after setup?
Yes, at any time from the connections dashboard. Updates take effect on the next incoming email.
What happens if I go over my email limit?
The bot pauses until the next billing cycle or until you upgrade. All existing conversations and history are preserved.
Join store owners saving hours every week — set up in under 10 minutes, free to start.
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